DriveMeFly Privacy Policy

DriveMeFly places great importance on protecting your personal data and respecting your privacy.

This Privacy Policy explains what data may be collected when you use the DriveMeFly mobile application and associated services, why it is collected, how it is used, and what your rights are.

1. Data controller

The DriveMeFly service is published and operated by:

Kiwi Softwares

Rue Bilel Ibn Rabeh, 8050 Hammamet, Tunisia

Email: support@drivemefly.com

For any question relating to your personal data or this Privacy Policy, you may contact us at the address indicated above.

2. Data we collect

Depending on your use of DriveMeFly and your account type, we may collect various categories of data.

Identification and account data

When creating or using an account, we may collect, in particular:

• first and last name;
• email address;
• phone number;
• password in secure form;
• account type;
• information necessary for managing and securing the account.

Booking and transfer data

When you search for, request or book a transfer, we may process, in particular:

• pick-up location;
• destination;
• date and time of the transfer;
• number of passengers;
• flight information where provided;
• vehicle category selected;
• options requested;
• booking information and status;
• price and currency associated with the transfer;
• booking history.

This information is necessary to find available drivers, organize the transfer and enable its tracking.

Driver data

For users registered as drivers or transport professionals, we may also process the information necessary to manage their activity on DriveMeFly, such as:

• personal and professional information;
• contact details;
• driver account information;
• vehicle information;
• availability and status;
• transfers offered, accepted or performed;
• any fleet membership.

Certain information or supporting documents may also be requested in order to verify that a driver or vehicle meets the conditions necessary to use the platform.

Fleet owner data

For accounts allowing fleet management, we may process the information necessary for:

• managing drivers;
• managing vehicles;
• assigning drivers and vehicles;
• managing transfers associated with the fleet;
• administrative management of the professional account.

Location

DriveMeFly may use location information where necessary for the operation of certain features.

Location may in particular be used to:

• determine a position or pick-up location;
• display relevant geographic information;
• search for or identify drivers suited to a transfer request;
• facilitate the performance of a transfer;
• improve the user experience.

Access to the device's location depends on the permissions granted to DriveMeFly in the operating system settings.

Where the permission is optional, you may refuse or withdraw it from your device's settings. Certain features that directly use your location may then be limited.

3. Technical data

When you use our services, certain technical information may be collected automatically, including:

• device type;
• operating system;
• application version;
• IP address;
• technical identifiers necessary for the application to function;
• information relating to errors and malfunctions;
• connection data and technical logs.

This information may be used to ensure the security, stability and proper functioning of the service.

4. Push notifications

DriveMeFly uses push notifications to communicate important information relating to the operation of the service.

They may in particular be used to inform:

• a driver of the availability of a new transfer request;
• a client of the acceptance or progress of their booking;
• users of a significant change concerning a transfer;
• users of certain information linked to their account or the service.

To ensure delivery of these notifications, DriveMeFly may use technical services such as Firebase Cloud Messaging (FCM), provided by Google.

You may disable notifications from your device's settings. Certain important information will then need to be consulted directly in the application.

5. Purposes of processing

We use the data collected mainly in order to:

• create and manage user accounts;
• authenticate and secure users;
• enable the search for and booking of transfers;
• connect clients with the relevant drivers;
• allow drivers to receive and manage transfer requests;
• allow fleet owners to manage their drivers and vehicles;
• manage bookings and their history;
• send the notifications necessary for the service to operate;
• communicate with users regarding their bookings or account;
• provide customer support;
• prevent abuse, fraud and unauthorized use;
• improve the performance and reliability of the application;
• comply with our legal and regulatory obligations.

6. Legal basis

Depending on the situation and applicable law, the processing of data may in particular be based on:

• the performance of the service requested by the user;
• the performance of a contract or pre-contractual measures;
• the user's consent where required;
• compliance with a legal obligation;
• our legitimate interest in ensuring the security, operation and improvement of the platform.

Where processing is based on your consent, you may withdraw that consent under the conditions provided for by applicable regulations.

7. Data sharing

DriveMeFly does not sell your personal data.

Certain information may nevertheless be disclosed where necessary to provide the service.

As part of a booking, certain information necessary to carry out the transfer may in particular be shared between the client, the driver and, where applicable, the owner of the relevant fleet.

We may also use technical service providers to perform certain functions necessary for DriveMeFly to operate, in particular for:

• hosting and infrastructure;
• sending emails;
• sending push notifications;
• mapping and location services;
• security and technical maintenance.

These providers may process certain data only to the extent necessary to provide their services and in accordance with applicable data protection rules.

We may also be required to disclose certain information where required by law or where a competent authority lawfully requests it.

8. Third-party services

Certain features of DriveMeFly may rely on services provided by third-party companies.

These may in particular include services offered by Google, such as Firebase Cloud Messaging, Google Maps Platform or other technical services necessary for the application to function.

These providers may process certain technical data in accordance with their own privacy policies.

9. Data retention

We retain personal data only for the period necessary for the purposes for which it was collected.

Certain information may be retained for longer where necessary to:

• comply with a legal obligation;
• retain proof of transactions or bookings;
• manage a dispute;
• prevent fraud;
• ensure the security of the platform.

At the end of the applicable retention period, data may be deleted or anonymized.

10. Data security

DriveMeFly implements reasonable technical and organizational measures designed to protect personal data against:

• unauthorized access;
• loss;
• destruction;
• alteration;
• unauthorized disclosure.

Communications with our services may in particular use secure protocols, and access to data is limited to persons and systems that need it to ensure the service operates.

However, no computer system or service accessible via the Internet can guarantee absolute security.

11. Your rights

Depending on the regulations applicable to your situation, you may in particular have the following rights:

• the right to access your personal data;
• the right to rectify incorrect or incomplete data;
• the right to request the erasure of your data;
• the right to request the restriction of certain processing;
• the right to object to certain processing;
• the right to the portability of certain data;
• the right to withdraw your consent where processing is based on it.

To exercise your rights, you may contact us at: support@drivemefly.com

In order to protect your account and personal information, verification of your identity may be requested before certain requests are processed.

12. Account deletion

You may request the deletion of your DriveMeFly account and the associated personal data.

Deletion may be offered directly from the application or requested by contacting: support@drivemefly.com

Following a deletion request, certain data may nevertheless be retained where necessary to comply with our legal, accounting and tax obligations, to prevent fraud or to manage a dispute.

13. Data of minors

DriveMeFly is intended for persons with the capacity necessary to use and book the services offered.

We do not intentionally seek to collect personal data from children who do not have the legal capacity necessary to use the service.

If you believe that data concerning a minor has been inappropriately collected, you may contact us so that we can look into the situation.

14. International data transfers

Some of our technical service providers may operate infrastructure located in different countries.

Where personal data is subject to an international transfer, we take into account the protection mechanisms provided for by applicable regulations and the safeguards offered by our providers.

15. Amendment of the Privacy Policy

We may amend this Privacy Policy in order, in particular, to take into account:

• the evolution of DriveMeFly;
• the addition or modification of features;
• changes concerning our providers;
• new legal or regulatory obligations.

The last-updated date shown at the top of this page will help identify the version currently in effect.

In the event of a significant change, we may inform users through the application, by email or by any other appropriate means.

16. Contact

For any question concerning this Privacy Policy, the use of your personal data or the exercise of your rights, you may contact:

DriveMeFly – Kiwi Softwares

Email: support@drivemefly.com

Address: Rue Bilel Ibn Rabeh, 8050 Hammamet, Tunisia

DriveMeFly – Privacy Policy